TUGAS ENGLISH BUSINESS 1 (PART 3)

Make Replies of : 

1. Letters of Inquiry

Gloria Business Consultants
6 Floor, 67 Booth Road
Causeway Bay
Hong Kong

13 Dec 2013

Taifoon Trading Company
135 Tong Chong Road
Shaukiwan
Hong Kong

Dear Sir

Creating a New Image

Thank you for your letter of Tuesday, 10 December 2013 concerning the creation of a new image for the Yunan route.

We would like to congratulate your company on the inauguration of this new route. We are very much interested in helping to create a new image for it.

We would be pleased to quote prices and schedules if you could provide us with more detailed information.

May we suggest that we send two representatives, Mr. David Poon and Miss Cindy Tam to your office on Monday, 16 December 2013 at 10:00 a.m. for further discussions. Please do not hesitate to contact me if the date and time is not convenient for you. My telephone number is 2346-8999.

Yours faithfully

S. Kong

Simon Kong
Managing Director

2. Letters of Order

1 February 2013

To :

The Manager,
The Maalyvalley Business House,
326 / H - Raman Nair Street,
Maalyvalley – 682 016.


Dear Sir,

Thank you very much for your order of 24th January for the supply of 200 pairs of Nylon socks @ Rs. 25.50 per pair. The order has been complied with and the goods have been despatched per passenger train.

The Invoice of the above goods is enclosed herewith. It may kindly be seen that the amount due to us is $ 3200 only inclusive of all charges.

We trust that the goods will reach you within the stated time and serve your interest to your utmost satisfaction. We further believe that their quality will induce you to favour us with further orders.


Yours Faithfully,

Vasu 

Manager
For Nylon BUSINESS HOUSE 

3. Letters of Complaint

Everlong Batteries
171 Choi Hung Road
Hung Hon, Hong Kong
Tel/Fax (852) 2235 2449
13 Dec 2013

Mr J Wong
Purchasing Officer
Fortune Goods
317 Orchard Road
Singapore

Dear Mr Wong

Order No. 2639/L

Thank you for your letter of Tuesday, 10 December 2013 regarding your order no. 2639/L. We understand that this is a difficult situation for you.

We have investigated the situation, and found that you ordered 12,00 size Ultra super-long-life premium batteries. Please see the enclosed copy of your order form. Our dispatch office therefore sent 1,200.

If you need the remaining batteries urgently, the balance of 10,800 batteries can be dispatched today by express courier to your store and would arrive by Monday, 23 December 2013.

Please phone me at the number given above if you would like to order these batteries.

We look forward to receiving your further orders.

Yours sincerely

   David Choi
David Choi

Distributions Manager

Encl:
- Order Form No. 2639/L

4. Letters of Application

Jane Smith
HR Manager
XYZ Corporation
1 Big Street
Melbourne, Victoria, 3000

Dear Ms. Smith,

I wish to apply for the position of Call Centre Supervisor as advertised on MyCareer on 30 October 2007. The job reference number is 123456.

I have enclosed my resume to provide you with an overview of my experience and training. I have ten years experience working in call centres and a solid commitment to this important customer service field. My most recent position has provided me with 2 years supervisory experience as team leader of twenty staff.

I wish to build on my achievements and take on a management position in this area. To assist me in this goal I have recently completed a six-month course titled Managing Customer Service Centres. As a result, I can offer you a combination of practical experience and up to date theoretical knowledge.

I would be very pleased to discuss my application further with you at your convenience. Please contact me at the above address so that I can provide you with any additional information you may require.

Yours sincerely,

John Citizen

TUGAS ENGLISH BUSINESS 1 (PART 2)

Find Examples of : 

1. Letters of Inquiry

A letter of inquiry asks someone for specific information. In some cases, such as a request for promotional material, the recipient will have a clear interest in responding to your letter. In other cases, such as a request for specific information on a product, the recipient may or may not be as motivated to respond quickly. Consequently, always make the tone of the letter friendly and make it easy for the recipient to identify and provide the information you need.

Format of a Letter of Inquiry

Follow this format in writing a letter of inquiry:

1. In the first paragraph, identify yourself and, if appropriate, your position, and your institution or firm.


2. In the second paragraph, briefly explain why you are writing and how you will use the requested information. Offer to keep the response confidential if such an offer seems reasonable.


3. List the specific information you need. You can phrase your requests as questions or as a list of specific items of information. In either case, make each item clear and discrete.


4. Conclude your letter by offering your reader some incentive for responding.

The following letter of inquiry is written by a computer programmer requesting specific information about an upcoming release of a software product.

2. Letters of Order

An order letter is usually written when a company purchases or buys  or order goods or services from another party. Here is an Order Letter you  might need  when  you order goods and materials.  Do not forget to clearly state the exact name of the merchandise, the price, and the amount of payment being sent. 

3. Letters of Complaint

A Complaint letter   is a letter from the buyer containing claims for compensation to the seller because of damage to goods, goods lost in transit, quality does not comply with an order that  could be detrimental to the buyer. In this case, the buyer should include a good reason about the complaint. If the claim is proven, then the buyer is entitled to receive replacement of goods or reimbursement. However, if damage to the goods was caused by the buyer himself then he is not entitled to claim losses to the seller.

A good complaint letter consists of 4 parts :

1. Opening Information : We hereby inform you that we have received our order on time.
2. Problem : However, after we check it, it turns out there is some stuff that does not comply with our orders and some others were damaged.
3. Request : We hope that you can check them out and replace the damaged stuff as soon as possible.
4. Closing : We look forward to hearing from you shortly.

4. Letters of Application

How To Start An Application Letters. After you make sure the format, then you begin thinking of body of the application letter. It usually consists of three paragraphs; the first one is about the job listing, the second is about you and your qualification and the last paragraph expresses your gratitude and expectation to follow up the application letters such as possible call, interview, email.  Make sure you put in your contact details / personal identity.

When you send an application letter or a cover letter, it is better that you also enclose your resume to provide additional information on your skills and experience. 

5. Memo

Memo is short for memorandum. It refers to a text document sent from one person to another or others within a company. The format is fairly simple. Study the one below. The "RE" stands for regarding (you could also use the term 'Subject'):

Sources : 

* http://www.mit.edu/course/21/21.guide/l-inquir.htm

* http://bpb3p3.blogspot.com/2011/11/example-of-order-letters.html

* http://www.englet.com/order

* http://www.nvtc.ee/e-oppe/abeljakov/aridokumendid/example_business_letter_of_complaint.html

* http://btt1o1.wikispaces.com/Word-processing

TUGAS SOFTKILL ENGLISH BUSINESS 1 (part 1)

Assigment for English Business 

1. Definition of English Business and Types of English Business

Business English is such English as is used in mercantile transactions.

Business English is, quite simply, English geared towards the conduct of business and international trade. It is generally taught to non-native English speakers who want to do business with English-speakers, and is thus a purely functional category of English aimed at preparing learners for effective communication. On the other hand, it can also be learned by native English speakers who are more habituated to casual use of the language and are not sure of their footing when it comes to formal, office-environment talk.

The focus in Business English is on the language and skills required for regular business communication: the vocabulary of trade and finance, presentations, negotiations, meetings, everyday conversation, networking, correspondence, report writing etc. The strict rules of grammar are sometimes ignored or sidestepped for these purposes.

·         http: //www.englishleap.com/other-resources/business-english

Types of English Business Letters

Make an inquiry when you are requesting more information about a product or service. This type of business letter tends to include specific information such as product type, as well as asking for further details in the form of brochures, catalogs, telephone contact, etc. Making inquiries can also help you keep up on your competition. Use this letter template to ensure you receive a prompt reply.

a.      Sales Letters

Sales Letters are used to introduce new products to new customers and past clients. It's important to outline an important problem that needs to be solved and provide the solution in sales letters.

b.      Replying to an Inquiry

Replying to inquiries are one of the most important business letters that you write. Successfully replying to an inquiry can help you complete a sale or lead to new sales.

c.       Account Terms and Conditions

When a new customer opens an account it is essential to inform them of account terms and conditions. If you run a small business, it is common to provide these terms and conditions in the form of a letter.

d.      Letters of Acknowledgment

For legal purposes letters of acknowledgment are often requested. These letters are also referred to as letters of receipt and tend to be rather formal and short. These two examples letters will provide you with a template to use in your own work and can be easily adapted for a number of purposes.

e.       Placing an Order

As a business person, you will often place an order - especially if you have a large supply chain for your product. This example business letter provides an outline to make sure your order placement is clear so that you receive exactly what you order.

  

f.       Making a Claim

Unfortunately, from time to time it is necessary to make a claim against unsatisfactory work. This example business letter provides a strong example of a claim letter and includes important phrases to express your dissatisfaction and future expectations when making a claim.

g.      Adjusting a Claim

Even the best business may make a mistake from time to time. In this case, you may be called upon to adjust a claim. This type of business letter provides an example to send to unsatisfied customers making sure that you address their specific concerns, as well as retain them as future customers.

h.      Cover Letters

Cover letters are extremely important when applying for a new position. Cover letters should include a short introduction, highlight the most important information in your resume and elicit a positive response from your prospective employer.

·         http://esl.about.com/od/businessenglishwriting/a/Types-Of-Business-Letters.htm

2. Parts of a letter

The following are the parts of a business letter listed in the proper sequential order.

·         

• Letterhead - Stationary printed at the top of the page including the company name, logo, full address, and other elements such as trademark symbols, phone & fax numbers, and an e-mail.

• Dateline - The date is the month (spelled out), day, and year. If you are using Microsoft Word, click - Insert, then Time and Date. Press Enterfour times after the date. 
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•  Letter Address - The complete address of the recipient of the letter. The letter address usually includes the personal title (Mr., Mrs. etc.), first and last name followed by the company name, street address, city, province, and postal code. Press Enter twice after letter address.
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• Salutation - The word Dear followed by the personal title and last name of the recipient (Dear Mr. Smith). Press Enter twice after the salutation.
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• Body - The text that makes up the message of the letter. Single-space the paragraphs and double-space between the paragraphs. PressEnter twice after the last paragraph. 
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• Complimentary closing - A phrase used to end a letter. Capitalize only the first letter. If there is a colon after the salutation, there must be a comma after the complimentary close. Press Enter four times (or more) after the complimentary close to allow for a written signature. 
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• Name and title of writer - Type the first and last name of the sender. The sender's personal title (Mr., Ms., Dr., etc) should be included. Use a comma to separate the job title if it's on the same line as the name. Do not use a comma if the job title is on a separate line. Press Enter twice after the name or title.

Summarized : 

·  a. Date Line. - The month, day, and year the letter is  typed.

·  b. Inside Address. - The name and address of the person to  whom the letter is being sent.

·  c. Salutation. - An opening greeting such as Dear Ms. Jones.

·  d.   Body. - The text of the letter.

·   e. Complimentary Closing. - A closing to the letter such as Sincerely or Yours truly.

·      f. Signature. - The writer's signature.

·   g.  Writer's Identification. - The writer's typed name and address.

• ·        http://www.austinschools.org/campus/small/latest_news/keyboarding/directions/busletterParts.html
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• 3. The Styles of Business Letters

            The Styles of Business Letters (Layouts of Business Letters) have undergone changes over the period of time. In the old times, the style was followed strictly.

             But recently liberty has been given to the business people to follow their own styles. Although no room was allowed for deviation form the standard form an effective letter during old days, the letters written then was more effective. There are still many business houses which use the old layout
          But things have become much easier and business people have taken liberty in their approach towards adopting the layout of their business letters.

• http://www.faqalert.com/six-parts-of-a-business-letter/