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TUGAS ENGLISH BUSINESS 1 (PART 2)

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1. Letters of Inquiry

A letter of inquiry asks someone for specific information. In some cases, such as a request for promotional material, the recipient will have a clear interest in responding to your letter. In other cases, such as a request for specific information on a product, the recipient may or may not be as motivated to respond quickly. Consequently, always make the tone of the letter friendly and make it easy for the recipient to identify and provide the information you need.

Format of a Letter of Inquiry


Follow this format in writing a letter of inquiry:
  1. In the first paragraph, identify yourself and, if appropriate, your position, and your institution or firm.

  2. In the second paragraph, briefly explain why you are writing and how you will use the requested information. Offer to keep the response confidential if such an offer seems reasonable.

  3. List the specific information you need. You can phrase your requests as questions or as a list of specific items of information. In either case, make each item clear and discrete.

  4. Conclude your letter by offering your reader some incentive for responding.
The following letter of inquiry is written by a computer programmer requesting specific information about an upcoming release of a software product.






































2. Letters of Order

An order letter is usually written when a company purchases or buys  or order goods or services from another party. Here is an Order Letter you  might need  when  you order goods and materials.  Do not forget to clearly state the exact name of the merchandise, the price, and the amount of payment being sent. 


3. Letters of Complaint


A Complaint letter   is a letter from the buyer containing claims for compensation to the seller because of damage to goods, goods lost in transit, quality does not comply with an order that  could be detrimental to the buyer. In this case, the buyer should include a good reason about the complaint. If the claim is proven, then the buyer is entitled to receive replacement of goods or reimbursement. However, if damage to the goods was caused by the buyer himself then he is not entitled to claim losses to the seller.

A good complaint letter consists of 4 parts :
  1. Opening Information : We hereby inform you that we have received our order on time.
  2. Problem : However, after we check it, it turns out there is some stuff that does not comply with our orders and some others were damaged.
  3. Request : We hope that you can check them out and replace the damaged stuff as soon as possible.
  4. Closing : We look forward to hearing from you shortly.


4. Letters of Application

How To Start An Application Letters. After you make sure the format, then you begin thinking of body of the application letter. It usually consists of three paragraphs; the first one is about the job listing, the second is about you and your qualification and the last paragraph expresses your gratitude and expectation to follow up the application letters such as possible call, interview, email.  Make sure you put in your contact details / personal identity.

When you send an application letter or a cover letter, it is better that you also enclose your resume to provide additional information on your skills and experience. 


5. Memo

Memo is short for memorandum. It refers to a text document sent from one person to another or others within a company. The format is fairly simple. Study the one below. The "RE" stands for regarding (you could also use the term 'Subject'):



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