TUGAS ENGLISH BUSINESS 1 (PART 3)

Make Replies of : 

1. Letters of Inquiry

Gloria Business Consultants
6 Floor, 67 Booth Road
Causeway Bay
Hong Kong

13 Dec 2013

Taifoon Trading Company
135 Tong Chong Road
Shaukiwan
Hong Kong

Dear Sir

Creating a New Image

Thank you for your letter of Tuesday, 10 December 2013 concerning the creation of a new image for the Yunan route.

We would like to congratulate your company on the inauguration of this new route. We are very much interested in helping to create a new image for it.

We would be pleased to quote prices and schedules if you could provide us with more detailed information.

May we suggest that we send two representatives, Mr. David Poon and Miss Cindy Tam to your office on Monday, 16 December 2013 at 10:00 a.m. for further discussions. Please do not hesitate to contact me if the date and time is not convenient for you. My telephone number is 2346-8999.

Yours faithfully

S. Kong

Simon Kong
Managing Director

2. Letters of Order

1 February 2013

To :

The Manager,
The Maalyvalley Business House,
326 / H - Raman Nair Street,
Maalyvalley – 682 016.


Dear Sir,

Thank you very much for your order of 24th January for the supply of 200 pairs of Nylon socks @ Rs. 25.50 per pair. The order has been complied with and the goods have been despatched per passenger train.

The Invoice of the above goods is enclosed herewith. It may kindly be seen that the amount due to us is $ 3200 only inclusive of all charges.

We trust that the goods will reach you within the stated time and serve your interest to your utmost satisfaction. We further believe that their quality will induce you to favour us with further orders.


Yours Faithfully,

Vasu 

Manager
For Nylon BUSINESS HOUSE 

3. Letters of Complaint

Everlong Batteries
171 Choi Hung Road
Hung Hon, Hong Kong
Tel/Fax (852) 2235 2449
13 Dec 2013

Mr J Wong
Purchasing Officer
Fortune Goods
317 Orchard Road
Singapore

Dear Mr Wong

Order No. 2639/L

Thank you for your letter of Tuesday, 10 December 2013 regarding your order no. 2639/L. We understand that this is a difficult situation for you.

We have investigated the situation, and found that you ordered 12,00 size Ultra super-long-life premium batteries. Please see the enclosed copy of your order form. Our dispatch office therefore sent 1,200.

If you need the remaining batteries urgently, the balance of 10,800 batteries can be dispatched today by express courier to your store and would arrive by Monday, 23 December 2013.

Please phone me at the number given above if you would like to order these batteries.

We look forward to receiving your further orders.

Yours sincerely

   David Choi
David Choi

Distributions Manager

Encl:
- Order Form No. 2639/L

4. Letters of Application

Jane Smith
HR Manager
XYZ Corporation
1 Big Street
Melbourne, Victoria, 3000

Dear Ms. Smith,

I wish to apply for the position of Call Centre Supervisor as advertised on MyCareer on 30 October 2007. The job reference number is 123456.

I have enclosed my resume to provide you with an overview of my experience and training. I have ten years experience working in call centres and a solid commitment to this important customer service field. My most recent position has provided me with 2 years supervisory experience as team leader of twenty staff.

I wish to build on my achievements and take on a management position in this area. To assist me in this goal I have recently completed a six-month course titled Managing Customer Service Centres. As a result, I can offer you a combination of practical experience and up to date theoretical knowledge.

I would be very pleased to discuss my application further with you at your convenience. Please contact me at the above address so that I can provide you with any additional information you may require.

Yours sincerely,

John Citizen